Terms and Conditions of Booking
All bookings made, whether orally or in writing, are subject to our ‘conditions of booking’.This applies regardless of whether or not these ‘conditions of booking’ have been received prior to making the booking. When reserving a caravan holiday home, regardless of whether the booking is written, online or by telephone, we have an obligation to provide the accommodation as specified in our literature or a suitable replacement.
Prices are correct at the time of publication, however some errors may occur. In the event that a wrongly listed price, Tower Caravan Rentals reserve the right to cancel the booking and notify the hirer within 48 hours of the booking being made, giving the hirer a full refund.
£50 deposit secures the date with the balance due 6 weeks before arrival. If your date is less than 6 weeks away on booking then the full balance is payable on booking. The deposit payment is payable on booking and he date is available for another guest to book until this is received.
The deposit payment is not refundable on cancellation of your booking under any circumstances.
The balance payment must be paid in a timely manner as per payment conditions stated, . It is the responsibility of the guest to ensure payment is made on time, and any booking not paid for on time will be cancelled unless contact is made to enter into a further payment arrangement. Any arrangement beyond the booking terms is completely at the discretion of the individual owner of each caravan. Please note, the full balance payable includes any refundable security bond.
No refunds will be made to guests who vacate the caravan for any reason including an emergency at home.
Any payments made will not be refunded on cancellations within 8 weeks of arrival until the date has been re-booked at the same rate.
If the hirer fails to arrive for their booking, no refund will not be given.
If the Hirer has made a booking and needs to change the date due to change of circumstances, Julie’s Caravan Hire may in good faith move it to a new available date in the caravan originally booked only, should the original date be more than one month away. If the rearranged date is then subsequently cancelled by the Hirer and the original date was less than two months away from the date of cancellation, a refund can not be offered.
A security and damage deposit of £50 or £75 depending on the accommodation booked, is paid in advance of your arrival. If the caravan is found to be in a reasonable condition, with all rubbish removed, surfaces cleaned and floors vacuumed where possible at the time of your departure, a full return will be issued within fourteen days of your departure.
Tower Caravan Rentals is independent and we are not connected to Haven or Bourne Leisure.
All bookings made for any caravan other than the Daisy caravan are as a 'Booking Agent' on behalf of the owner of the caravan, your contract of stay is with them. The booking details and any queries during the booking process and your stay will be dealt with by Tower Caravan Rentals on behalf of the owner. Any security or damage disputes including security bond being retained, is the decision of the owner concerned and they will contact you directly regarding this if applicable.
Your Data will be used for the purposes of the booking only, and will be stored securely. All guest names will be passed to Owners reception at Cala Gran Holiday Park or Marton Mere Holiday Village for Health & Safety purposes only. Our Privacy Policy can be found on this link https://www.towercaravanrentals.co.uk/privacy
In the likelihood that Haven changes the entertainment programme or cancels any services or facilities on park for your stay for any reason, Julie’s Caravan Hire cannot be held responsible. Passes for these facilities are required and purchased directly from Haven Reception, this is separate from the hire of your holiday accommodation, you are not required to purchase passes to stay in your hired accommodation as a base for other activities.
The holiday caravan assigned to the hirer may be used only for holiday purposes and will not be used for sleeping more persons than the number of berths indicated by Tower Caravan Rentals at the time of booking. Should persons not named on the original booking be found to be staying in the holiday home at any time, we reserve the right to ask you to leave without a refund.
Under 18s must be supervised in the holiday property by a responsible adult of over 25 at all times and all bookings must have an adult of over 25 as the lead guest.
All bookings are non-transferrable which means you cannot transfer your holiday to another guest or party without prior authorisation.
The Hirer is responsible for the conduct of his/her guests and family and shall take steps to ensure that their behaviour does not cause a nuisance, inconvenience or disturbance to other occupiers or cause damage to property belonging to Julie’s Caravan Hire or such other occupiers. Should park security be required to manage any guest behaviour, all guests may be asked to leave without refund.
The Hirer agrees to indemnify Tower Caravan Rentals in respect of any damage caused to property or to the property of third parties and against personal injury caused by the Hirer or members of the Hirer’s party.
The Hirer’s vehicle is parked entirely at his/her risk and Tower Caravan Rentals is under no liability whatsoever in respect of any damage caused by or to the vehicle from whatever cause or for the loss or damage to articles left therein. Where holiday homes have private driveways, this space should be used for one car only. Any additional cars should be parked in a suitable car park space.
We advise you take out comprehensive holiday insurance , if you choose not to then you incur any loss that may result from any cancellation made by you, this includes for medical purposes.
Tower Caravan Rentals cannot accept liability for any injury, loss or damage suffered by you or any member of your party: Unless there was a wilful default by the owner of the caravan.
All refuse or litter is to be deposited in the refuse bins provided and the area surrounding the holiday home is to be kept in a clean and tidy condition.
The Hirer must give notification of any damage to Tower Caravan Rentals as soon as possible in order for this to be inspected or rectified as necessary. Any complaints made of defective equipment or issues not reported on arrival or at first opportunity cannot be dealt with effectively following your stay and no compensation for this will be given unless the owner is given the opportunity to rectify the situation.
Bookings cannot be made by under 25s or single sex parties unless a family booking and will be at the diretion of the owner.
We will endeavour to have your accommodation thoroughly cleaned and ready for your occupation by the stated time. This time cannot be guaranteed however, if there are extenuating circumstances beyond our control.
In the event that the caravan hired is unavailable to be hired out on the dates booked, we will attempt to find an alternative on site for you.
Should park be closed for any reason and accommodation inaccessible, a change of date up to 12 months from the original booking will be offered. Unfortunately, as private owners we are not able to offer refunds. This does not apply to change to or temporary closure of facilities, activities and or entertainment on park as those are not included in the hire of your holiday accommodation and passes are required separately from Haven for use of these facilities.
All of our caravans are strictly no smoking. This includes decking areas. In the event that guests are found to be smoking in the caravans or any evidence of illegal substances are found in the caravan, you may be asked to leave immediately without any refund. Security deposits will not be returned if evidence or odour of smoke is found on inspection.
All caravans except Bramble or Blossom - Pet Friendly all have a strict no animal or pets rule. In the event that guests are found to have animals or pets in these caravans you will be asked to leave immediately without any refund. Security deposits will not be returned if any evidence of a pet being present in any caravan.
Guests hiring the Bramble or Blossom Pet Friendly caravans agree to keep their pets off the furniture where possible or on a blanket when not. Guests are asked to clean up after dogs, both inside and outside of the caravan, or extra cleaning costs may be charged.
We don't accept dogs listed under the Dangerous Dogs Act which are:
XL Bully, Pit Bull Terrier, Dogo Argentino, Fila Brasileiro and Japanese Tosa.
Tower Caravan Rentals do not supply park complex passes for the park. It is the responsibility of the Hirer to purchase park complex passes from the on-site reception. Pass prices listed on the website are for guide purposes only. We cannot be held responsible if prices change, as these are set by Bourne Leisure and Haven.
Our booking periods are Monday to Friday, Friday to Monday, Monday to Monday and Friday to Friday. We can offer shorter periods however the Hirer agrees to pay the full booking slot price.
Tower Caravan Rentals accept any responsibility for loss or damage to private property or accident to any persons, however caused, whilst staying on the park.
Tower Caravan Rentals cannot accept any responsibility for the breakdown or malfunction of any equipment in any accommodation but will endeavour to repair or replace the equipment as soon as possible.
WiFi is available in selected holiday homes, this is subject to technical availability and cannot be guaranteed to function as intended at all times.
Tower Caravan Rentals or Haven staff reserve the right to enter into any accommodation at any reasonable time for the purpose of checking condition, or repairs, or any emergency.
Tower Caravan Rentals reserves the right to refuse any booking for any reason expressed or otherwise.
All persons staying on the park must conduct themselves at all times with due regard to the enjoyment and comfort of others.
Should any damage or theft take place above £50 the Hirer agrees to cover all costs above the £50. In the event that damage is made to the caravan and the caravan is unable to be re-let the Hirer agrees to cover all sub sequential losses.
It is the responsibility of the renter to ensure that they take adequate precautions should there be a possibility of bed wetting. Please be aware that your deposit will not be returned if mattresses are wet or soiled on departure,
we have a small time to clean the caravan and prepare for the next guests arriving and the additional time to clean and dry the mattress in time or even arranging a replacement mattress is costly. The full balance of the deposit will be retained in this instance to cover the additional cleaning costs and/or replacement.
Although we understand that some guests like to use fake tan products, we ask that bedding is protected from staining as some products cause permanent staining of bedding and although inadvertant this can be costly to the owner.
In the event of malicious damage being made to the caravan, Julie’s Caravan Hire retains the right to ask the Hirer to leave. Tower Caravan Rentals and the site security reserve the right to contact the Police.
All breakages and damage must be paid for in full.
The caravan key should be returned to the keysafe box on the day of departure.
The Hirer’s belongings should be removed from the caravan. Tower Caravan Rentals cannot be held responsible for any belongings that are left in our caravans. Any items needing returning the hirer is responsible for any postage and packaging costs.
The Hirer agrees not to remove any property from the caravans.
The Hirer agrees to turn off any heating in the caravan on departure. Failure to do so will result in a £10 fuel charge.
The Hirer agrees to leave the caravan in a clean & tidy condition prior to leaving.
The Hirer agrees to ensure that all kitchenware (cutlery, dishes, plates, cups, pans) and have been washed prior to departure.
The Hirer agrees to clean the oven trays after their use.
Slime or similar glitter liquids are not to be used in the caravans. This can cause damage to carpets and soft furnishings that cannot be removed. If evidence of this is found in the caravan, deposits will not be refunded.
Bedding is supplied and beds made up or your arrival in all caravans.
To protect the carpets we request that all outdoor footwear is removed as soon as you enter the holiday home.
Using certain electrical appliances or using too many at the same time may trip the electrical fuse box. This is because the electrical supply to a caravan is lower than it is in your home. The fuse box can usually be found in a wardrobe in one of the bedrooms and all switches should be in the 'up' position. If they are all in the 'up' position and the electric still does not work, please call reception or out of hours teams so we can restore your electric services as soon as possible. Please be sensible when using lots of appliances at the same time, as charges are made to the owner for these call outs, and so if more than one call out is made during your stay without a fault being identified, you may be charged for any subsequent ones.
Electric Vehicles
Our caravans do not have a suitable power supply for charging electric vehicles. Should any vehicles be observed to be charging from a caravan, your deposit will not be returned and electric charges for your break will be investigated with park management and further charges made as appropriate.